Services

TELEPHONE AND REMOTE IT HELPDESK

We know how important it is to receive immediate support for any IT queries arising during the course of your work. Our telephone and remote IT service provides our clients with unlimited telephone and remote support, Monday-Friday between 8:30am and 6:30pm.


How our IT Helpdesk works

  • One of your users experiences an IT problem
  • They alert our IT Helpdesk with a simple phone call or email
  • One of our highly skilled IT consultants will speak to the user to begin the troubleshooting process
  • The IT Helpdesk consultant will initiate remote access to the computer terminal and run diagnostics to identify the problem
  • The consultant will resolve the problem remotely, with minimal disruption to your business

In the case of a loss of Internet or firewall connectivity, our consultants will investigate the incident by phone, before deciding if an onsite visit is required but in 95% of cases, the IT Helpdesk resolves any incident remotely. Credentech provides managed IT services to a wide range of businesses across several industries in London, Essex, Kent and Herts. Call us today to find out how we can help your business and improve your IT.


  • Over 95% of issues are solved remotely by our Helpdesk team
  • Our team is available during standard office hours
  • Most issues are resolved quickly, leaving you to get on with your day
  • We can visit your premises if remote support can't solve the problem
NO PROBLEM IS EVER TOO BIG OR SMALL

The single biggest benefit of having Credentech as our IT support is that any computer problem we have had, they have managed to get them sorted extremely quickly. With our previous IT suppliers in the past, we have had to wait for call outs and booking dates and times for online support, which is inconvenient and some of the solutions have been really poor. I highly recommend Credentech. I think that anyone that chooses them as their IT firm, will be extremely pleased with the service they provide. They have always answered everything for us quickly and efficiently - no problem is ever too big or small.

I highly recommend Credentech. I think that anyone that chooses them as their IT firm, will be extremely pleased with the service they provide. They have always answered everything for us quickly and efficiently - no problem is ever too big or small.

Telephone and Remote IT Helpdesk

Our telephone and remote IT Helpdesk provides our clients with unlimited telephone and remote support.

IT Helpdesk Management System

We use the industry-leading and Helpdesk management system to provide an efficient and accountable service to our clients.

Executive reporting

Our accountable reports show the work we've done. You can see exactly what's happening and what you're paying for.

Onsite IT consultancy

Our consultants can visit your premises to fix the few issues or install hardware that cannot be completed remotely.

In-house IT overflow,holiday cover

If your IT team is short staffed, needs assistance with a project or helpdesk escalation, we can provide cover to help.

Strategic IT consultancy & vCTO

We will listen to your goals, review your current IT and offer expert advice on the best solutions to improve and build your business.

CALL US TODAY FOR SUPERIOR IT SUPPORT

Credentech aims to be an integral part of your success, providing the best business advice, superior IT support and technology to help you reach your goals.